Ann Rosser, Principal, Finding Resolution Consulting
The first step in getting what you want is to communicate your thoughts so you are understood.
How you communicate and interact is at the heart of your success.
The first step in getting what you want is to communicate your thoughts so you are understood.
How you communicate and interact is at the heart of your success.
Effective communication can reduce conflict and misunderstanding in the workplace, clarify expectations, enhance employee satisfaction and create productive teams.
Often we have a conversation and think we have communicated a message. But later find that what we thought we communicated was not communicated at all.
“The single biggest problem in communication is the illusion that it has taken place”
George Bernard Shaw.
Keep in mind the benefits of effective communication:
-You get what you want
-Build trust
-Quicker problem solving
-Save time
-Increased productivity
-Sleep better at night
Sleep better at night? What?
How many times have you dreaded a conversation and put it off only to think about it after work hours. It keeps you awake and grows larger in your mind.
What blocks you from facing a conversation? Often it is thinking that having an honest conversation will create conflict and cause unwanted change. Hoping that the need for a conversation will go away only causes it to fester and wastes a lot of time.
The ultimate question: What are you afraid of? Not being liked? Concern you don’t know what to say? If you can really be honest with yourself, it will help.
Unresolved conflict and anticipating change in the workplace causes:
-Strained relationships
-Employee turnover
-Loss of productivity
The key to successful conversations is practice and preparation.
How do you prepare?
-Write the first two sentences so you are confident to start
-Are you self-aware of how you react?
-Put yourself in the other person's shoes
-Anticipate responses
Practice –
-Choose words carefully and say them out loud
-Practices those words in front of a mirror to see your countenance
-Practice with a partner, friend, spouse to get their reaction
-Keep practicing until you feel confident
Effective communication is difficult. It takes thought, courage and self-awareness.
The alternative to ineffective communication denies you of opportunities and the success you want.
If you ask yourself questions, prepare, practice and know your objective, you will no doubt get the outcome you want and sleep like a baby.
Often we have a conversation and think we have communicated a message. But later find that what we thought we communicated was not communicated at all.
“The single biggest problem in communication is the illusion that it has taken place”
George Bernard Shaw.
Keep in mind the benefits of effective communication:
-You get what you want
-Build trust
-Quicker problem solving
-Save time
-Increased productivity
-Sleep better at night
Sleep better at night? What?
How many times have you dreaded a conversation and put it off only to think about it after work hours. It keeps you awake and grows larger in your mind.
What blocks you from facing a conversation? Often it is thinking that having an honest conversation will create conflict and cause unwanted change. Hoping that the need for a conversation will go away only causes it to fester and wastes a lot of time.
The ultimate question: What are you afraid of? Not being liked? Concern you don’t know what to say? If you can really be honest with yourself, it will help.
Unresolved conflict and anticipating change in the workplace causes:
-Strained relationships
-Employee turnover
-Loss of productivity
The key to successful conversations is practice and preparation.
How do you prepare?
-Write the first two sentences so you are confident to start
-Are you self-aware of how you react?
-Put yourself in the other person's shoes
-Anticipate responses
Practice –
-Choose words carefully and say them out loud
-Practices those words in front of a mirror to see your countenance
-Practice with a partner, friend, spouse to get their reaction
-Keep practicing until you feel confident
Effective communication is difficult. It takes thought, courage and self-awareness.
The alternative to ineffective communication denies you of opportunities and the success you want.
If you ask yourself questions, prepare, practice and know your objective, you will no doubt get the outcome you want and sleep like a baby.
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