Have you ever had a meeting with someone and afterwards you felt that it could have gone better? Something was missing in the discussion. Either we didn’t “get” them, or they didn’t “get” us.
All good relationships are built on trust and communication[i], especially with clients. When things get bumpy, understandably, we can feel a little anxious. The good news is, there are easy steps that we can take to improve our ability to connect with current or prospective clients in a meaningful, positive way.